Node4 Status » Network Status

Partner Planned Maintenance Sunday 28th 1am to 7am

Chris Pagel — Sat, 27 Jun 2009 18:26:49 +0000

One of our upstream transit providers, Cogent, will be performing maintenance on their core network between 1am and 7am on Sunday 28th. This work may cause some internet traffic to be re-routed via other providers during the maintenance window.

Regards,

Node4 Support

Datastream issue

Rik Williams — Thu, 25 Jun 2009 11:30:39 +0000

We are currently experiencing an issue with some datastream connections. Engineers are looking at the problem now and we will post an update shortly

N4 Support

Update: 12:30

Problem with ATM card has now been resolved. Dropped connections have been restored. The card crashed and reset. We have raised a ticket with the manufacturers but there is no suggestion that it is likely to reoccur. Outage was approx 5 mins.

N4 Support

Planned Maintenance Complete

Chris Pagel — Sun, 21 Jun 2009 04:54:47 +0000

05.30 This morning’s planned maintanance has now started.

07.30 We are curently over running on the planned maintenance window, however the majority of network changes have now been completed. More updates will follow.

11.50 Following this morning changes we experianced a problem with the BGP for Level3 in Manchester. This did not cause any loss of service. This issue has now been resolved and the maintenance has now been completed.

If you experiance any further issues then please contact Node4 Support (details on our web site www.node4.co.uk/support)

Regards,

Node4 Technical Support

Internet Transit Disruption between 09.10 and 09.35

Chris Pagel — Wed, 17 Jun 2009 08:48:02 +0000

Some customers may have experienced problems with Internet Transit to some destinations between 09.10 and 09.35 this morning (17th June). This problem was caused by a peering partner on a multilateral peering network who miss-configured their BGP updates and black holed some routes.
This BGP session has been disabled while this peering partner investigates their configuration issues.

Regards,
Node4 Support

Partner Scheduled Maintenance: DSL customers: 25th June

Rik Williams — Tue, 16 Jun 2009 21:40:59 +0000

Please be advised that our engineers need to undertake essential maintenance on our core router in Telehouse, London on Thursday 25 June. The work will be carried out between 05:00 - 06:00 on this date.

The work involves installing Operating System upgrades on our core router to provide additional security, fix some known issues and also to enable additional features for future use. This upgrade will result in your service being unavailable for approximately 2-5 minutes between the times stated above. Our engineers will ensure that any disruption to your service is kept to a minimum.

This will affect DSL customers for the period noted above. Colo, SIP and internet transit will not be affected

Node4 Tech Support

Rescheduled - Planned Maintenance Affecting Internet Transit Sunday 21st

Chris Pagel — Tue, 26 May 2009 14:13:22 +0000

This work has now been rescheduled. It will now take place on Sunday 21st June (was 14th).

Node4 engineers will be performing core equipment upgrades on the Derby Data Centre on the morning of Sunday 21st June between 5am and 7.30am. During this time internet transit will experience some disruption for certian routes.

Further Information as follows:

This work will only affect internet transit (internet access), or those services which use internet transit (i.e. SIPLink). During the maintenance window we expect several short periods (less than 5 minutes) where internet transit to some destinations will be interrupted. This maintenance work is required to upgrade one of the core BGP routers in Derby, during this work Internet traffic will automatically re-route via other routers/paths.

Regards,
Node4 Support