Node4 Status » Network Status

Planned Work Notification Affecting all IPStream ADSL Customers 9th Feb 6am

Chris Pagel — Thu, 04 Feb 2010 16:26:13 +0000

One of our upstream providers is planning to perform a software upgrade on their edge router facing Node4. This upgrade will result in all IPStream ADSL customers experiencing approximately a 5 minute outage between 06.00 and 06.15 on Tuesday 9th Febuary.

DataStream and Local Loop Unbundled (LLU – Derby, Nottingham, Leicester) xDSL customers would not be affected by this work.

Should your ADSL not connected following this work then please reboot your router. In the unlikely event your ADSL service is still not restored then contact Node4 support.

Regards,
Node4 Support

Postponed Planned Maintenance Sunday 7th February Affecting DC-3 (Wakefield) Colocation Customers

Chris Pagel — Mon, 11 Jan 2010 12:13:19 +0000

Note 5th Feb 2010 - This work has now been postpond and will be rescheduled for a later date.

Node4 engineers will be applying software upgrades to the Ethernet LAN switches at DC-3 on Sunday 7th January between 00.00 – 01.00. Colocation customers connected to these switches will experience an estimated 5 minutes of downtime.

Note - This work was postponed from Sunday 24th

Further Information as follows:
We have been made aware of known bugs in the Ethernet Switch OS utilised for colocation customers at DC-3 and therefore we plan to upgrade these switches. These switches are used to provide colocation customers with access to internet transit and L2 MPLS VPN services.
Two 48 port Ethernet switches will be upgraded. We estimate that customers connected to these switches will experience up to 5 minutes downtime during the upgrade, although services be deemed “at risk” until both upgrades have been completed. The upgrades will take place on Sunday 24th January between 01.00 - 02.00.
Colocation customers directly affected by this work will be notified via email (today 11/01/10).
If you would like to discuss this planned maintenance, please contact your account manager on 0845 123 2222.
Regards,
Node4 Support

21CN Network Upgrades Affecting BT IP Stream DSL Customers

Chris Pagel — Tue, 17 Nov 2009 11:19:36 +0000

We would like to advise you of the upcoming 21CN (21st Century Network) upgrade works which will be affecting customers BT IP Stream DSL connections over the coming weeks and months.

The work is required to allow DSL customers to benefit from developments in next generation technologies including higher bandwidth speeds.

Whilst we will aim to make the change-over as smooth as possible, there will be some disruption to the Broadband service on the day of the upgrade. This will typically mean that end users may be unable to connect to their Broadband service for between 15 to 30 minutes. Unfortunately we are unable to specify any specific timings of when exactly this will be happening on the day itself.

From the time the customers broadband automatically reconnects to the service, the new 21CN line will be rigorously tested to ensure it will deliver services of the highest quality both now and in the future. During this period customers may experience drops in connection or a slower line speed for the first 4 to 10 days. Once the stabilisation period has been completed the Broadband service will continue to work as normal.

Regards,

Node4 Support