Due to recurring issues with one of the Broadband Remote Access Servers (BRAS – device which provides DSL services), Node4 engineers will be performing intrusive maintenance this evening. Engineers intent to perform configuration changes to migrate services from the BRAS with the issue. This may result in some disruption. Once this work is completed investigation can be performed on the BRAS. During this maintenance window all DSL services will be at risk.

Maintenance Window

29/11/16 20:00 – 30/11/16 02:00

Updates will be posted here during the maintenance window.

 

20:00 – Maintenance is about to commence. Further updates to follow.

23:30 – Maintenance is now complete.

We have migrated all live services away from the problem BRAS while we investigate the issue. Initial investigations point to a HW issue, but this is yet to be confirmed.

Should any customer experience a connectivity issue could you please log a support ticket with our service desk providing all relevant details (sites, DSL username, src/dst IP addresses, traceroutes, etc)

At 09:05 one of the two Broadband Remote Access Servers, which provides connectivity for DSL services, experienced a partial software failure. It recovered very shortly afterwards however during the failure state connectivity for some DSL customers may have been impacted.

A second occurrence of this issue has been identified (13:33-13:40). Engineers are continuing to investigate the cause.

 

Dear Node4 Customers,

In recognition of reduced staffing levels across the industry over the Christmas period, Node4 will be conducting a network and provisioning change freeze from Wednesday 21st December through to Wednesday 4th January 2016. Throughout this period, no non-essential changes will be made to the Node4 or customers networks or the services we provide.

Please ensure any change requests are submitted before Friday 18th December to ensure they can be completed on time. Some exceptions may be permitted where prior agreement has been made (between the customer, the account manager and technical teams).

Node4 will, of course, be available 24/7 over the Christmas period for any emergencies or outages of our services. Support will also be available to those customers with the appropriate support contract. Access to the data centres will always be available.

Should you have any questions or queries, please don’t hesitate to contact us via the ticket system at https://support.node4.co.uk or through your account manager.

Node4 Technical Support

On Saturday 26th November 2016 @ 10PM Node4 engineers will be performing maintenance on the NHT ACI cloud platform.

we expect no service disruption, however the platform will be deemed “At Risk” until Sunday 27th 04:00

 

UPDATE

This maintenance has now been postponed until early next year. We apologies for any inconvenience.

thanks
Node4

On Friday 25th November 2016 @ 8PM Node4 engineers will be performing maintenance on the NHT ACI cloud platform.

we expect no service disruption, however the platform will be deemed “At Risk” until Friday 25th 11.30PM

 

UPDATE

This maintenance has now been postponed until early next year. We apologies for any inconvenience.

thanks
Node4

*** THIS PLANNED MAINTENANCE HAS BEEN DEFERRED, A NEW DATE WILL BE SCHEDULED AND CUSTOMERS NOTIFIED ***


 

Background

On Sunday 13th November, engineers will be upgrading software on N4Protect firewall hardware at both our Wakefield and Northampton datacentres. This is required to resolve a number of known issues, enabling N4Protect to continue providing a dependable security service to our customers.

N4Protect is deployed in a highly available cluster and firewalls will be upgraded linearly, as a result services are expected to failover while each firewall is upgraded.  However, we are issuing this notification in case of any unexpected impact from this planned maintenance.

N4Protect customers will also be sent this notification directly before Sunday 30th October.

 

Impact

At Risk – Sunday 13th November 22:00 – 02:00 GMT
No downtime is expected, however services will be considered “At Risk” for the duration of the window.
Updates will be posted to N4Status during this planned maintenance.

 

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit www.node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

 

Regards,

Node4 Technical Support

Two new DNS servers are now available to customers on the Node4 network. These servers support both IPv4 & IPv6 – they will REPLACE the existing servers.

 

The existing DNS servers will be decommissioned therefore you must update your equipment configurations to use the new servers

Old IPv4 DNS servers:

83.166.160.10
83.166.160.21

New IPv4 & IPv6 DNS Servers

IPv4 109.234.205.235
IPv4 109.234.205.243

IPv6 2a00:5600:101:0::2
IPv6 2a00:5600:101:1::2

Contact Node4 support if you require any technical assistance updating your equipment configurations.